Refund policy

Return & Refund Policy

Last Updated: July 2026

At Cupnesto, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 calendar days after receiving your order to request a return.

To qualify for a return:

  • The item must be unused or only lightly handled.
  • The item should be returned in its original packaging whenever possible.
  • Proof of purchase or your order confirmation is required.

Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products
  • Gift cards
  • Clearance or final-sale items
  • Products damaged through misuse or normal wear

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement at no additional cost.

Return Shipping

If the return is due to our mistake, we will cover return shipping costs.

For change-of-mind returns, customers may be responsible for return shipping fees unless otherwise stated.

How to Request a Return

Please contact:

Email: support@cupnesto.store

Include:

  • Order number
  • Customer name
  • Description of the issue
  • Photos (if applicable)